Customization & Personalization

Customization & Personalization Policy

At The Blended Oasis, we bring your unique vision to life. Whether you're adding names, dates, custom handwriting, or ordering a made-to-order epoxy resin piece, each item is handcrafted one-by-one in our workshop.

Because custom pieces require specialized design time and dedicated materials, the following terms apply to all personalized and commissioned orders.

1. Design & Production Timeline

  • The Process: For custom orders, we provide a digital design proof or mockup via email or text. Production will not begin until we receive your written approval of the proof. Non-communication lasting more than 7 business days following a mockup may result in order cancellation and forfeiture of your deposit.

  • Timeline: Custom crafting typically takes between 24 hours to 14 days (or longer) depending on design complexity, material availability, and current workshop volume. Please plan ahead for special occasions and gifts.

2. Deposit & Cancellation Policy

Due to the permanent nature of custom work, personalized items are non-returnable and non-refundable unless they arrive with a verifiable manufacturing defect.

  • 50% Retention Deposit: All custom commissions require a 50% deposit before design work and material sourcing begin.

  • Cancellations within 24 Hours: You may cancel your order within 24 hours of placing it for a full refund of your deposit.

  • Cancellations after 24 Hours: After 24 hours, the 50% deposit becomes completely non-refundable to cover completed design layouts, administrative time, and committed materials. Once physical production has begun, updates or cancellations are no longer permitted.

3. Customization Fees & Tiered Pricing

A minimum $10 customization fee applies to all personalized requests to cover base setups. We reserve the right to waive this fee for exceptionally simple requests (such as a single word or an existing symbol already in our system).

  • Tier 1: Simple ($10 + base price): Names, dates, or short phrases. (Best for spoons, coasters, small cutting boards).

  • Tier 2: Medium ($10–$25 + base price): Custom logos, business branding, or converting original handwriting. (Best for signs, wall art, and mid-sized serving boards).

  • Tier 3: Involved ($30+ + base price): Intricate layouts, complex vector conversions, large scale items, or custom multi-material designs quoted on a case-by-case basis. (Best for large hardwood platters and oversized interior/exterior signs).

⚠️ Pricing Adjustments: If a project requires significantly more complexity than originally estimated, we will halt work and provide a revised quote. We will not proceed without your written approval. If you choose to cancel mid-project due to a necessary price increase, your initial 50% deposit will be retained to cover resources already spent.

4. Final Payment & Shipping Rules

  • Balances: Final payment is due upon order completion and must be paid in full before your item is shipped or delivered.

  • Shipping Fees: Free Economy Ground Shipping is included only for deliveries within the contiguous U.S. (lower 48 states), and only if your custom project utilizes a standard catalog piece where the physical dimensions and weight remain unchanged. If your project is shipping to Alaska or Hawaii, or if it requires a completely unique one-off design, custom shape, or non-standard dimensions, shipping fees will be calculated separately based on final packaging size and weight, then disclosed to you prior to final billing.

  • Damaged or Lost Shipments: We take great care in securely packaging every custom order for shipment. However, we are not liable for transit damages or losses caused by the carrier. For high-value custom builds, we can discuss adding shipping insurance directly to your final invoice during our consultation.

  • If your package arrives damaged: You must notify us within 48 hours of delivery and provide clear photos of both the damaged product and the shipping box. If shipping insurance is active, we will assist you with the carrier claims process. Replacements or refunds are only issued once the carrier claim is successfully resolved and funds are received.

5. How to Start a Project

To request a custom piece, please reach out to us directly via our Contact Page so we can chat about your ideas. To help get the conversation started, just let us know:

  • The Project Idea: What do you have in mind, and do you already have a design or medium you want to work with? (Feel free to let us know if you're bringing in a piece of your own or if we're starting completely from scratch!)

  • Your Timeline: When do you need the finished project by?

  • Your Budget: What is your target project budget? (Please note: Project budgets cover design, labor, and materials only; taxes and shipping fees are calculated separately.)